Return, Exchange, and Refund Policy at hatandmore.com

Key information

• You have 30 days to initiate your return
• Up to 15 days to process refunds
• No restocking fee
• To obtain the return address, contact customer service

1. Return and Exchange Conditions

I. Eligibility:
To be eligible for a return or exchange, your item must be in good condition, whether it's new or slightly used. It should be in the same condition that you received it and, if applicable, in its original packaging. We cannot accept returns or exchanges for items damaged after delivery.

II. Timeframe:
You have 30 calendar days to request a return, refund, or exchange from the date you received your item.

III. Proof of Purchase:
To complete your return or exchange, we require a receipt or proof of purchase.

2. Return and Exchange Process

I. Contact Us:
Please contact our customer service at support@hatandmore.com to initiate the return or exchange process.

II. Return Shipping for Damaged, Defective, or Wrong Items:
If your product is damaged, defective, or the wrong item was shipped, we take full responsibility. In such cases, we will provide a return label by mail, and the returning shipping cost will be covered by us. We will offer a refund or free exchange.

III. Return Shipping for Change of Mind or Incorrect Size:
If you change your mind or provide the incorrect size, the customer is responsible for paying the return shipping costs. It is the customer's responsibility to arrange and cover the return shipping. Once we receive the returned item in its original condition, we will process the refund or exchange. Please note that the return label is not provided by us, and customers are required to handle the shipment logistics.

3. Refund Process

I. Refund Eligibility:
To be eligible for a refund, your item must be in good condition, whether it's new or slightly used. It should be in the same condition that you received it and, if applicable, in its original packaging. We cannot accept returns or exchanges for items damaged after delivery.

II. Refund Approval:
If your return is approved, your full refund including shipping cost will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 days.

Contact Us

If you have any questions about our Return, Exchange, and Refund Policy, please contact us:

Contact

Company Name: Hat and More
Address: Flat No. 301, Fatima Building, Near KFC, Frij Al Murar, Deira, Dubai
Country: United Arab Emirates
Email: support@hatandmore.com
Phone: +971 55 612 4014