FAQs

Choose the required custom option drop-down, color, etc. with the product page want to buy, and click on add to cart button. Then go to the checkout page, enter your shipping & billing address, Select Payment Method, and Hit Place an order.

In the unfortunate event of a lost or stolen package, please contact our customer support team immediately for assistance.

You can easily track the status of your order by logging into your account on our website. The order status will be updated in real-time. Additionally, we will notify you via email once your order has been shipped.

To find the best fit, refer to our size guide available on each product page. If you have specific sizing questions, feel free to contact our support team for personalized assistance.

Yes, You have the option to cancel your order before it is shipped. Kindly notify us of your cancellation by sending an email to support@hatandmore.com.

Yes, you have the option to exchange your placed order with another product, as long as your order has not been shipped.

Unfortunately, direct exchanges after shipment are not possible. However, we do provide a return and exchange option. Please refer to our Return & Exchange Policy for more details.

Yes, you have the option to change your shipping address, but this must be done before your order is shipped.

You can initiate a return within a 30-day timeframe.

You are eligible to return the order if you have received a damaged or incorrect item. Otherwise, you must meet the criteria outlined in our Return & Exchange Policy to initiate a return.

We process refunds to the same card you provided during the purchase. In the event of any issues with the card, please contact us via email for assistance.
Our emails:
sales@hatandmore.com 
support@hatandmore.com

We sincerely apologize for any mistake with your refund. Rest assured, we take full responsibility for the error. Kindly get in touch with our support team for immediate assistance and resolution.

Absolutely! Your order is dispatched with a trackable code, allowing you to monitor its progress. Additionally, we have sent you an email containing the tracking information for your convenience.

Yes, upon successfully placing your order, you will receive an order confirmation email at the email address you provided during the order placement process. This email will contain essential details about your order, including a summary of your purchased items, total cost, and any applicable tracking information.

You can reach our customer support team through various channels:

• Contact Us Page: Visit our Contact Us page on the website to submit your inquiries or feedback.
• Email: Send us an email at support@hatandmore.com
• Live Chat: Utilize our Live Chat feature for real-time assistance.
• Mobile Number: Feel free to call us directly at +971 55 612 4014 for immediate support.